Meet Your Instructor
When top executives want to increase their customer happiness, they call on JoAnna Brandi for guidance and inspiration. In the Customer Retention and Loyalty business for over 25 years, JoAnna has an ‘insider’s’ look on why loyalty efforts succeed – and why they fail. JoAnna, a Happiness Coach for the last eleven years, uses evidence based practices from the field of Applied Positive Psychology (aka the Science of Happiness) to help companies activate the link between increased positivity and increased profitability by teaching leaders to outsmart their happiness setpoints and those of their teams. (Outsmart happiness setpoints and unlocking the reserve of discretionary effort)
JoAnna, the author of two books on Customer Loyalty and one on Positive Living has worked with hundreds of companies in a wide range of industries. She’s a highly rated public speaker – once named Inc. Magazine’s # 1 conference speaker – and challenges those in her audiences to become ‘Positive Energizers’ in their companies. She’s the publisher of the Customer Care Coach Leadership program and the author of well over 500 articles. JoAnna’s mission is to see workplaces become happy places where profit, purpose and positivity go hand in hand to create a positive “spillover” effect enriching families and communities alike.
This is a list of all the units in the course. Click the unit you left off on, or would like to go back to. The progress circles represent how far you have progressed in each unit.
This is where your instructor will post notifications related to the course.
This is a discussion forum for the students enrolled in the course. If you have a question or discussion prompt you can post it there. Other students will be able to see and respond to your discussion post.
Throughout the course you will complete several exercises. Many of these exercises will require you to type your answer in an answer field. Once you type your answer into the answer field it will be stored in your online Workbook.
The Course Details page is the one you’re on now! Refer to the Course Details page for course navigation tips or for an outline of the course. To get back into the course, from the Course Details page, click continue learning, or click the Units tab.
Throughout the course there will be exercises, reflection questions, and assessments. You’ll be able to complete these activities by typing in the answer field provided. Your answer will automatically save if you move to the next page.
If you wish to edit or add to your answer click “Submit different answer.”
After you answer a question by typing into the answer field, your answer will be stored your workbook.
If you would rather complete the exercises, reflection questions, and assessments in writing, you’ll be able to download a leadership journal in Unit 1. You’ll take the rest of the course online, but refer to your leadership journal when there is an activity to complete. The activities in the leadership journal are labeled with the unit and page number, so it’s easy to follow along.
Every positivity practice and intention is also in the leadership journal. So if you want to revisit any of the positivity practice or intentions, just refer to the leadership journal. In addition, there is a section to take notes for every unit. In the notes section you can journal and/or take notes of what you learned throughout the unit.
Throughout this course, there will be several videos. Click the play button in the middle to play the video.
Throughout the course, there will be several Overachiever Alerts. These are OPTIONAL learning opportunities for the overachievers out there. Feel free to click on them and continue learning!